Concierge Pro is the AI receptionist for hotels, restaurants, and venues. It answers every inbound call with sub-500ms latency, in 40+ languages, handles the questions your team answers fifty times a day, and routes everything else to the right department — with full context.
The phone rings hardest when the floor is busiest. Calls that ring out during check-in or dinner service are guests you never hear from again.
Every call your front desk takes is attention pulled away from the guest standing in front of them.
Calls after close go to voicemail — and most callers never leave one. They book somewhere else.
Every inbound call answered — peak hours, overnight, holidays — with no hold queue and no busy signal.
End-to-end response fast enough that the conversation feels natural.
Detects and responds in the caller’s language automatically.
Hours, parking, directions, amenities, policies, weather, and traffic — answered from your knowledge base.
Sends calls to the right department, outlet, or person by intent — not a phone tree.
When a guest needs your team, the call arrives with the conversation summarized. No repeating themselves.
Runs on: Voice · SMS follow-ups · Teams & Slack alerts — and reported in Command Center.
Turns inbound calls and chats into confirmed reservations — rooms, tables, spa, cabanas, events — and offers the upgrade at the right moment.
Live, hospitality-trained agents on the same platform. When a guest asks for a person, a human picks up — with the whole conversation already in front of them.
Fully managed. Custom-built for your property. 99.7% uptime.