Live Assist pairs AI with live, hospitality-trained agents on the same platform. When a guest asks for a person, needs a judgment call, or is a VIP, a human picks up — with the entire conversation already in front of them.
At one restaurant client, “speak to a person” was the single largest call reason — 41% of all calls over 30 days.
Many callers ask for a person out of habit. Without a human option, those calls land back on your already-stretched team.
Complaints, complex requests, and VIP moments are where a human touch protects the relationship.
Holiday weekends and events create call surges your team can’t staff for.
Agents see the AI conversation, guest history, and intent before they say hello.
Agents trained on your property, brand voice, and service standards.
AI-to-human transfer within the same call — no hold music, no starting over.
Added capacity for peak seasons, events, and holiday weekends.
High-value guests and sensitive issues routed straight to a person.
Built on live contact-center operations running since 1993.
Runs on: Voice · SMS & WhatsApp · Chat — and reported in Command Center.
The AI front desk. Answers every call with sub-500ms latency in 40+ languages, handles the everyday questions, and routes the rest with full context.
The intelligence layer across every product — ROI reporting, outcomes, intent, sentiment, and revenue influenced, by property or portfolio. Included with every plan.
Fully managed. Custom-built for your property. 99.7% uptime.